Refunds

Last updated October 16, 2026

Short version: when you buy a pixel, you're buying display time, and it's final. The exceptions below are the only cases where we refund. This page summarizes the Terms of Sale; the Terms control if they differ.

When you get a full refund, automatically

Someone got there first. If another buyer's payment for any of the same pixels is confirmed before yours, your purchase fails and we refund the full amount to your original payment method. You'll get an email when it happens.

When you can ask for a refund

You were charged twice for the same purchase.

We removed your content by mistake, or for a reason other than a breach of the Terms or a legal order.

We shut the site down for good. We refund purchases made in the 30 days before shutdown.

Email hello@pixelgrudge.com from the address you bought with and include the pixel coordinates. We reply within 3 business days.

When there's no refund

Someone takes your pixel. That's the game: you bought display time and had it until they paid more. You get an email with a link to take it back.

We removed your content because it broke the Content Policy.

You changed your mind after the purchase was confirmed.

How long refunds take

We issue refunds through Stripe to the card you paid with. Most banks post them within 5 to 10 business days.

Disputes

Please contact us before disputing a charge with your bank. We can usually sort it out faster. While a dispute is open, we may hide the content on the disputed pixels.

Contact

hello@pixelgrudge.com
GVX Digital LLC
12929 Observation Cir, Unit 102
Louisville, KY 40243